Return & Exchange Policy
At Ironmaster, we are committed to customer satisfaction and delivering high-quality office furniture. Due to the nature of our products, our return and exchange policy is outlined as follows:
1. Returns
Customers have the right to request a return within 7 days from the date of receipt in the following cases:
- A clear manufacturing defect.
- Damage during shipping that is confirmed upon delivery.
- Receipt of a different product than what was ordered.
Returns will NOT be accepted in the following cases:
- Products that are custom-made or tailored to specific sizes, colors, or designs upon the customer's request.
- Products that have been installed or used.
- Any damage resulting from misuse or improper storage by the customer.
2. Exchanges
Customers may request an exchange within 7 days from the date of receipt in the following cases:
- Presence of a manufacturing defect.
- Receipt of a product that does not match the requested specifications.
- If the customer wishes to exchange the item for another product of higher value, they must pay the price difference.
3. Return & Exchange Process
- The customer must contact our Customer Service via [phone/email], providing the purchase invoice and photos explaining the reason for the return or exchange request.
- Once the case is reviewed and approved, we will coordinate pickup from the customer’s location or drop-off at our warehouse.
- If the return is approved, the refund will be issued within a maximum of 14 business days from the date the product is received at our warehouse, using the same payment method used for the original purchase.
4. General Conditions
- Products must be in their original condition and unused.
- Shipping and installation fees, if applicable, are non-refundable.
- If the return or exchange is not due to a factory error, the customer is responsible for all related shipping and return costs.
