Frequently Asked Questions (FAQs):
- Can I return the furniture after it has been installed in my office?
- No, products cannot be returned or exchanged after they have been installed or used, unless a verified manufacturing defect is present.
- What is the time frame for requesting a return or exchange?
- A request can be made within 7 days from the date of receipt.
- Can I return custom-made products (such as special sizes or colors)?
- No, customized or made-to-order products cannot be returned or exchanged unless a manufacturing defect is found.
- Who bears the shipping costs in case of return or exchange?
- If the reason is a factory error (such as a manufacturing defect or incorrect order), we will cover the shipping costs.
- If the reason is unrelated to a factory error, the customer is responsible for shipping fees.
- How long does it take to receive a refund?
- Refunds are processed within 14 business days after the product is received at our warehouse, and are issued via the original payment method.
- Are delivery or installation fees refundable?
- No, delivery and installation fees are non-refundable.
- How do I submit a return or exchange request?
- You can contact us via [email/phone], providing the purchase invoice and photos showing the reason for the request.
